Chase up is actually a wonderful store. So is Cambridge, but it’s off my shopping route since they charge more than a 1k for a pajama (that’s actually worth it) and an arguably full price for damaged pieces at their factory outlet in Saddar.
With more branches that are thankfully representative of the new millennium unlike other clothes stores, customer service at Chase up ranges from less than nice to very nice.
But at Rs. 199 for a beautiful shirt that’ll last you at least a few months, I won’t bat an eyelid at the counter guys that can seriously do better. They also get my three star rating for exchanging a shirt that was discovered to be large-size after unpacking, my mistake, without so much as a sneer.
I’m not complaining. I’m imploring someone to raise the bar for service levels in Pakistani businesses just a little bit, so customers can maintain some dignity and self-respect. That, and realize that there’s plenty of space for improvement.
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