I’m not complaining. I’m imploring someone to raise the bar for service levels in Pakistani businesses just a little bit, so customers can maintain some dignity and self-respect. That, and realize that there’s plenty of space for improvement.

Friday, March 28, 2008

Spread the SMEDA

Here in Pakistan, there’s not much value for a small fry. Neither do most organizations have the slightest clue about what good customer service is.

Thank god for SMEDA (Small and Medium Enterprises Development Authority) then. I could almost spend the afternoon doing that, because these guys actually mean well. That’s saying a lot these days. Sure, they don’t always decide to go ahead and finally pick up the phone, and then it sounds more like the you mistakenly dialed someone’s home number, but when you do get down to business, they’re really quite friendly.

And that’s because they’d really like to help you. They give you the information you need, and even try to get some extra information into your thick skull that’s useful to you in a really nice polite way.

Well, this country depends on SMEs. I won’t miss a beat in recommending SMEDA to anyone who’d like to find out about starting their own business. They even have a great website with well documented helpful information that’s a real gem in my favorites list. You can also call them on 111-111-456.

Feroz in legal services is definitely one of the good guys here, even if he speaks too fast.

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