Here in Karachi, we’re all tough customers. I don’t mean that we’re always complaining. Quite the opposite, in fact. We’re all tough customers because no one treats us right!

And like all beaten, hardened and weathered things, we’ve even stopped realizing it. So when the salesperson completes the sale, the tough customer like me is the one who says thank you.

Well, its high time one of us tough customers blogged about how it makes knots in your stomach when the one shop selling the thing you want asks you if you’re planning on buying before being bothered enough to take it off the shelf for you. Or how you wait twenty minutes on the phone for administration to pick up – and the then the staff member shuts the phone on your face mid-sentence.

And I’m still not complaining, really, I’m imploring someone to raise the bar just a little bit, so that us tough customers can maintain some dignity and self-respect. That, and realize that there’s plenty of space for improvement. So if you’re on my side of the counter, then hopefully you’ll realize some tough customer’s going to turn his/ her back some day. That may be your walk-in customer, your college student, or even your employee.

So whenever you’re kind enough to help me with a post, give me your worst customer service ever! Let’s hope you go on to hear from someone else then, how you really don’t seem very educated about customer service, Mr. Bad-service-provider…

Trust me, I’m only trying to help you.