I’m not complaining. I’m imploring someone to raise the bar for service levels in Pakistani businesses just a little bit, so customers can maintain some dignity and self-respect. That, and realize that there’s plenty of space for improvement.

Showing posts with label Emirates. Show all posts
Showing posts with label Emirates. Show all posts

Thursday, August 21, 2008

With Flying Colors

My God, sometimes I just reflect my true colors all over again, and that really gets my juices flowing. I could have given myself a migraine had I been the travel agent who booked my itinerary over the course of close to four grueling hours yesterday evening.

But Mustafa Bhai at Tahiri Travels, a small but successful agency right behind every head office on I. I Chundrigar road, showed plenty of patience, resilience and commitment to satisfying my every whim.

As usual, I was after eating my cake and having it too – juggling event dates, seasonal fares, airline schedules, and office leaves – till I finally managed a tentative date with a complicated timetable and told him to take my documents home incase I just decide to take my life by storm and fly out that very night.

(Note to self: don’t even consider any airline that’s not Emirates if a broad range of flight options, i.e. precious time and flexibility, is more valuable than x amount more airfare).

A midnight call to tell him tonight’s off didn’t have him bothered him either. No wonder he has a ‘Best Supportive Agency’ on his wall. Mustafa Bhai at Tahiri Travels also certifies my personal Tough Customer Approved rating – which is about as difficult to get these days as a nomination for a Nobel Peace Prize.