I’m not complaining. I’m imploring someone to raise the bar for service levels in Pakistani businesses just a little bit, so customers can maintain some dignity and self-respect. That, and realize that there’s plenty of space for improvement.
Blog Archive
Tuesday, October 19, 2010
Not your typical mail
Old empty buildings with lonely neglected hallways even more sullen by unlit high-roofed interiors, deserted by the throngs that once made their pilgrimage to these sites day after day, seem like an unlikely to place to find yourself halfway across the world in the fastest time possible. But when its Friday and express couriers only include weekdays in delivery time, Pakistan Post's Express Mail Service (EMS) doesn't sound so bad when they tell you take it'll take four to five days or sooner, and on being questioned, respond that doesn't exclude weekends even when you know they're lying to you. But you're willing to give it a try, especially since you are saving almost a whole big blue note off the price of the regular local courier services and leading three letter companies which charge even more. The typical male staff, talking through a stuffed mouthful, or sneering away at you resentfully take your package and do the favor of processing it, then give you back your typically misspelled receipt to take and get lost. You don't really expect to ever be able to actually track that package, rather you settle back to hope it reaches its destination in one piece within a fortnight. But surprises abound when the website actually gives you a tab on your package, and once more when you realize its now in the hands of the Australian Post, enroute to final destination by Tuesday. Of course, no one ever picks up the phone on the given customer service number, though I would have just loved to have been able to thank them.
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